Order, Return & Refund Policy
Effective Date: September 9, 2026
Thank you for choosing Crafted by Michele!
Crafted by Michele offers digital products, physical merchandise, and custom and personalized products. Because policies may differ depending on the type of product purchased, please review this Order, Return & Refund Policy before placing an order.
By completing an online purchase, submitting payment for a custom order, or approving a custom design for production, you acknowledge that you have reviewed and agree to this policy and the applicable Crafted by Michele Terms & Conditions.
Online Store Orders
Orders placed directly through the Crafted by Michele website are considered submitted once checkout and payment have been successfully completed.
Before completing checkout, customers are responsible for reviewing all order information, including:
- Products selected
- Quantities
- Sizes and colors
- Personalization details
- Email address
- Billing information
- Shipping information
Please make sure all information is complete and accurate before submitting your order.
Crafted by Michele may contact you if additional information is required to process or complete your order.
Custom Orders & Quote Requests
Submitting a quote request does not place an order, reserve products, or reserve a position on the production schedule.
A custom order is considered confirmed once the required payment or deposit has been received and all necessary order information has been provided.
Availability is based on the production schedule and product availability at the time the order is confirmed.
Custom Order Information
Please provide complete and accurate information for custom and personalized orders, including information such as:
- Quantity
- Product or garment type
- Sizes and colors
- Names and spelling
- Dates
- Design wording
- Event date
- Personalization details
- Photographs, artwork, or logos when applicable
Customers are responsible for verifying the accuracy of all information they provide.
Design Proofs
A digital proof may be provided for custom designs when applicable.
Please carefully review all:
Spelling • Names • Dates • Numbers • Colors • Wording • Placement • Photos • Logos • Personalization • Design Details
Production will begin after final design approval when approval is required.
Once a design has been approved, changes may not be possible. Changes requested after approval may require additional payment and may delay completion.
Crafted by Michele is not responsible for errors that were included in a proof and approved by the customer.
Payment
Online purchases must be paid using one of the payment methods available during checkout.
Custom orders may require a deposit or full payment before design work, purchasing of materials, or production begins.
Payment requirements for custom orders will be provided with the applicable quote or invoice.
Any remaining balance must be paid according to the terms provided on the invoice and may be required before the completed order is released, delivered, picked up, or shipped.
Digital Products
Digital products are delivered electronically.
No physical product will be shipped for a digital-only purchase unless the product description specifically states otherwise.
Customers are responsible for reviewing product descriptions, file types, dimensions, software requirements, and other applicable information before purchasing.
Digital Products — FINAL SALE / NO REFUNDS
ALL DIGITAL PRODUCT SALES ARE FINAL AND NON-REFUNDABLE.
Once a digital product has been purchased, no refunds, returns, exchanges, or cancellations will be provided, including for:
- Accidental purchases
- Change of mind
- Purchasing the wrong design or file type
- Duplicate purchases
- No longer needing or wanting the product
- Failure to read the product description
- Incompatible software, equipment, printers, cutting machines, or devices when applicable requirements were disclosed in the product description
Digital products are not eligible for the 14-day return policy provided for eligible non-custom physical merchandise.
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.
Problems With Digital Files
Although digital purchases are non-refundable, Crafted by Michele wants customers to receive the product they purchased.
Please contact us if you receive:
- An incorrect file
- A missing file
- A corrupted or defective file
- A file that cannot be downloaded because of a technical problem on our end
When appropriate, Crafted by Michele will provide assistance, correct the problem, or provide a replacement copy of the purchased file.
Providing technical assistance, a corrected file, or a replacement file does not constitute a refund.
Use of purchased digital products is also subject to the Digital Product License contained in our Terms & Conditions.
Physical Products
14-Day Return Policy
Eligible non-custom and non-personalized physical products may be returned within 14 days of delivery.
To qualify for a return, the product must be:
- Unused and unworn
- Unwashed
- Unaltered
- In its original condition
- Free from stains, odors, damage, or signs of use
- Returned with original tags or packaging when applicable
Customers must contact Crafted by Michele within 14 days of delivery to request a return.
Products returned without prior authorization may not be accepted.
Return Shipping
Unless a return is due to an error by Crafted by Michele or a qualifying damaged, defective, or incorrect product, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable.
Once an eligible return is received and inspected, an approved refund will be issued to the original payment method when reasonably possible.
The time required for the refund to appear may depend on the customer’s bank or payment provider.
Items That Cannot Be Returned
The 14-day return policy does not apply to:
- Digital products and downloads
- Custom-made products
- Personalized products
- Products produced according to a customer-approved design
- Items that have been worn, washed, used, or altered
- Products damaged after delivery
- Final-sale or clearance products when identified as such at the time of purchase
Custom & Personalized Products
Because custom and personalized products are created specifically for the customer, they are generally FINAL SALE.
Custom or personalized products generally cannot be returned, refunded, or exchanged because of:
- Change of mind
- Incorrect size selected by the customer
- Customer-approved spelling errors
- Customer-approved design details
- Incorrect information provided by the customer
- Customer-approved colors, wording, placement, photographs, or personalization
If Crafted by Michele makes an error in producing the order or the product has a qualifying production defect, please contact us so the issue can be reviewed.
Damaged, Defective or Incorrect Products
Please inspect physical products promptly after delivery or pickup.
If you receive a product that is damaged, defective, or incorrect due to an error by Crafted by Michele, please contact us promptly.
We may request photographs of the product, affected area, packaging, shipping materials, and/or shipping label to evaluate the problem.
When Crafted by Michele determines that a qualifying error or defect occurred, an appropriate resolution may include:
- Repair
- Replacement
- Reprinting
- Exchange
- Store credit
- Refund
The appropriate resolution will depend on the circumstances.
Sizing
Customers are responsible for selecting the correct garment sizes.
Sizing may vary between manufacturers, brands, garment styles, and cuts.
When available, customers should review applicable sizing information before ordering.
An incorrect size selected by the customer is not considered a production error or defect.
Changes & Cancellations
Please contact Crafted by Michele as soon as possible if you need to request a change or cancellation.
Changes to quantities, sizes, colors, names, wording, designs, personalization, shipping information, or other order details may result in additional charges or additional production time.
Once production has begun, certain changes may no longer be possible.
Digital Products
Digital-product orders are final sale and cannot be canceled or refunded after purchase, except where otherwise required by law.
Custom & Personalized Orders
Once materials have been purchased, design work has been performed, or production has begun, some or all payments may become non-refundable to the extent they cover work performed, materials purchased, or other costs already incurred.
Regular Physical Products
If you need to cancel an order for a non-custom physical product, please contact Crafted by Michele as soon as possible.
If processing, production, packing, or shipping has already begun, cancellation may no longer be possible.
If the order has already shipped, the applicable return policy will apply.
Turnaround & Processing Time
Processing and turnaround times vary depending on the product and type of order.
For custom orders, turnaround time begins after payment, required order information, and required design approvals have been received.
Completion times may be affected by:
- Order size
- Design complexity
- Product availability
- Current production schedule
- Supplier availability
- Customer response time
- Requested changes
- Seasonal demand
- Shipping or supplier delays
- Circumstances outside our reasonable control
Customers purchasing for an event with a specific date should order as early as possible.
Providing an event date does not automatically guarantee completion or delivery by that date unless the deadline has specifically been accepted by Crafted by Michele.
Large Orders & Rush Orders
Large custom orders generally require a minimum of four (4) weeks’ notice.
Rush service may be available depending on:
- Order size
- Product availability
- Design complexity
- Production schedule
- Required completion date
Acceptance of a rush order is at the discretion of Crafted by Michele.
When rush service is available, a $50 rush fee may apply.
Payment of a rush fee does not eliminate the customer’s responsibility to provide timely payment, information, files, responses, and design approvals.
Rush service also cannot guarantee against delays outside the reasonable control of Crafted by Michele, including supplier and shipping-carrier delays.
Pickup, Shipping & Delivery
Pickup
Local pickup may be offered for certain products or orders when available.
Pickup instructions will be provided when applicable. Customers are responsible for arranging timely pickup of completed orders.
Orders left unclaimed for an extended period may require additional arrangements.
Shipping & Delivery
Shipping charges, when applicable, may be displayed during checkout or included in a custom-order quote or invoice.
Customers are responsible for providing a complete and accurate shipping address.
Crafted by Michele is not responsible for delays caused by shipping carriers or incorrect shipping information supplied by the customer.
Estimated delivery dates are estimates and are not guaranteed unless expressly stated otherwise.
Please refer to the Crafted by Michele Shipping Policy for additional shipping information.
Customer-Supplied Images, Artwork & Logos
Customers are responsible for ensuring they have the necessary rights or permission to use photographs, logos, graphics, artwork, trademarks, or other materials submitted for an order.
Please provide the highest-quality files available for the best possible production results.
Low-resolution or poor-quality customer-supplied files may affect the quality of the finished product.
Communication
Customers are responsible for providing accurate contact information.
Please respond promptly to requests for additional information, design approval, payment, product selections, shipping information, or other details required to complete an order.
Delays in receiving required information or approval may affect production and completion dates.
Transactional communications relating to purchases, payments, downloads, shipping, order status, or customer service may be sent as necessary to complete or support an order.
Final Approval
By completing an online purchase, submitting payment for a custom order, or approving a final custom design, you acknowledge that you have reviewed your applicable order information and agree to the Crafted by Michele Order, Return & Refund Policy and Terms & Conditions.
Changes to This Policy
Crafted by Michele may update this Order, Return & Refund Policy as our products, services, website, or business practices change.
The policy applicable at the time an order is placed will generally apply to that order unless otherwise required by law.
Contact Us
Questions or concerns regarding an order, return, refund, or digital download may be directed to:
Crafted by Michele
Email: michele@craftedbymichele.com
Website: craftedbymichele.com