Thank you for shopping with Crafted by Michele.
Many of our physical products are made or prepared after an order is placed. Please review the following information regarding processing, shipping, delivery, and digital products before placing your order.
Made-to-Order Products
Many Crafted by Michele physical products are made-to-order, meaning production or preparation begins after your order is received.
Products may require garments, blanks, printing supplies, materials, or other items that are obtained after an order is placed. Because of this, processing times may vary depending on product and supplier availability.
Processing Time
Most physical orders are expected to process and ship within 10 business days or less after payment and all required order information have been received.
Many orders may ship sooner when the necessary products and materials are in stock.
Business days generally do not include weekends or applicable holidays.
Processing times may be affected by:
- Product or garment availability
- Supplier inventory
- Order size
- Customization requirements
- Design complexity
- Required customer approvals
- Seasonal demand
- Supplier delays
- Customer response times
- Circumstances outside our reasonable control
If an item needed to complete your order is temporarily unavailable or significantly delayed, Crafted by Michele may contact you regarding the delay and available options.
Processing Time vs. Shipping Time
Processing time does not include shipping or carrier transit time.
Processing time is the time needed for Crafted by Michele to prepare, create, customize, package, and get your order ready for shipment.
Shipping time begins after your completed order has been transferred to the shipping carrier.
For example, if an order takes 5 business days to create and the carrier takes an additional 3 business days to deliver it, the total time from order processing through delivery would be approximately 8 business days.
Carrier delivery estimates are separate from Crafted by Michele’s processing time.
Custom & Personalized Orders
Processing time for custom and personalized orders begins after:
- Required payment has been received
- All necessary order information has been provided
- Required photographs, artwork, logos, or other files have been received
- Final design approval has been provided, when applicable
Delays in receiving required information, payment, files, or approval from the customer may delay production and shipping.
Large Orders
Large custom orders generally require a minimum of four (4) weeks’ notice.
Processing time for large orders may vary depending on quantity, materials, product availability, customization, and production requirements.
Customers ordering for a specific event are encouraged to place orders as early as possible.
Rush Orders
Rush service may be available depending on product availability, order size, design requirements, required completion date, and the current production schedule.
Acceptance of a rush order is at the discretion of Crafted by Michele.
When rush service is available, a $50 rush fee may apply.
Payment of a rush fee does not eliminate the customer’s responsibility to provide timely payment, order information, files, responses, and design approvals.
Rush service also cannot guarantee against delays caused by shipping carriers, suppliers, inventory shortages, weather, or other circumstances outside the reasonable control of Crafted by Michele.
Shipping Charges
Shipping charges, when applicable, will generally be displayed during checkout or included in a custom-order quote or invoice.
Shipping costs may vary based on factors such as:
- Package size
- Package weight
- Shipping destination
- Selected or available shipping method
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing checkout.
If you discover an error in your shipping address, contact Crafted by Michele as soon as possible.
If the order has not yet shipped, we will make reasonable efforts to correct the address.
Once an order has been transferred to the shipping carrier, we may not be able to change or redirect the delivery address.
Additional shipping charges resulting from an incorrect or incomplete address supplied by the customer may be the customer’s responsibility.
Tracking Information
When tracking information is available, it may be provided by email or through the customer’s online order information.
Please allow time for the carrier’s tracking system to update after a shipping label has been created.
Creation of a shipping label does not necessarily mean the package has already been transferred to the carrier.
Carrier Delivery Times
Carrier delivery estimates begin after the package has been accepted by the shipping carrier.
Delivery dates provided by a carrier are estimates unless the applicable shipping service specifically provides a guaranteed delivery date.
Crafted by Michele cannot guarantee a carrier’s delivery date.
Carrier Delays
Once a package has been transferred to the shipping carrier, delivery is subject to the carrier’s operations.
Crafted by Michele is not responsible for carrier delays caused by circumstances outside our reasonable control, including:
- Weather
- Transportation disruptions
- Holiday shipping volume
- Carrier operational delays
- Incorrect or incomplete customer addresses
- Other carrier-related circumstances
When appropriate, we will provide reasonable assistance with investigating a shipping issue.
Lost or Missing Packages
If tracking information indicates that a package has been significantly delayed or may be lost in transit, please contact Crafted by Michele.
When appropriate, we may assist with reviewing tracking information or initiating available procedures with the applicable shipping carrier.
If tracking indicates that a package was delivered but you cannot locate it, please check:
- The delivery area
- Mailbox or parcel location
- Household members
- Neighbors when appropriate
- Building management or reception when applicable
- The applicable shipping carrier
Resolution of lost or missing packages may depend on the circumstances and the carrier’s investigation or claims procedures.
Damaged Packages
If an order arrives damaged, please contact Crafted by Michele promptly.
Please keep the product and original packaging and take photographs of:
- The damaged product
- The shipping box or mailer
- Interior packaging
- Shipping label
- Any visible damage to the package
This information may be required to evaluate the issue or submit a claim with the shipping carrier.
Please refer to our Order, Return & Refund Policy for additional information regarding damaged, defective, or incorrect products.
Returned-to-Sender Packages
Packages may be returned to Crafted by Michele because of:
- An incorrect or incomplete address
- Unsuccessful delivery attempts
- Refusal of delivery
- Failure to retrieve a package
- Other carrier-related reasons
If a package is returned because of incorrect information supplied by the customer or another issue outside the control of Crafted by Michele, additional shipping charges may be required before the order can be shipped again.
Local Pickup
Local pickup may be available for certain products or orders when offered by Crafted by Michele.
Customers will receive pickup instructions when their order is ready.
Please do not arrive for pickup until you have received confirmation that your order is complete and ready.
Pickup availability, location, and instructions will be provided when applicable.
Digital Products
Digital products do not require shipping and should not incur shipping charges.
Digital purchases are delivered electronically according to the information provided with the applicable product.
If an order contains both digital and physical products, shipping charges may apply to the physical portion of the order.
Digital products are also subject to the Crafted by Michele Order, Return & Refund Policy and Terms & Conditions.
Event Dates
If you are purchasing products for a birthday, party, trip, wedding, holiday, celebration, or other time-sensitive event, please order as early as possible.
Providing an event date helps Crafted by Michele understand your requested timeline but does not automatically guarantee completion or delivery by that date.
A specific deadline is considered accepted only when Crafted by Michele has expressly confirmed that deadline.
Changes to This Shipping Policy
Crafted by Michele may update this Shipping Policy as our products, production processes, shipping methods, carriers, or business practices change.
The policy applicable at the time an order is placed will generally apply to that order unless otherwise required by law.
Contact Us
Questions regarding shipping, delivery, tracking, pickup, or an order may be directed to:
Crafted by Michele
Email: michele@craftedbymichele.com
Website: craftedbymichele.com